Learn from 5 awful website landing pages

I love this article and it goes along well with my recent blogs on the principles of building an engaging website. In this piece, 5 big name brands fell into common pitfalls of overwhelming customers with their website presentation. Click here to read the...

Enough is enough, AT&T, it’s time say goodbye

You may have read my past blogs about my bad customer experiences with AT&T. I have blogged, twittered and called them too many times. They have sent 2 technicians to my home and still problems persist (our supposed high-speed internet service cuts out multiple...

The ‘broken window’ problem

No doubt you’ve seen a building with broken windows. This is often due to neglect or vandalism and it is a clear message that “no one cares.” What signals does a company give off that sends the same message? Frankly, too many to list here, but last week a...

When customer contact becomes harassment

Companies that send too many outbound messages can end up harassing their customers. That is how customers feel and while some marketers might suggest that sending more messages (email, mail, any format) may increase the response rate, the bigger issue is the damage...