Customer touchpoint: email customer service

If you are regular reader of this blog you know how rare it is to get great customer service via email (much to my disappointment). This is an opportunity, like any customer contact, to thrill customers with your business. Here is another sad example of email customer...

Email customer service done right

I want to recognize some good email customer service I have received – with Liberty Mutual – my insurance company. There are some things that I’m not happy about with them but I have to give them credit for doing a good job – and a better job...

Enough about e-mail customer service right?

It may seem that I often write about the poor email customer service. So today I’m going to write about email and phone service done wrong and how it could have been done right. I changed my website host this week – it was a big headache. I worked on...

Be Webby (Web-friendly)

I am so webby that I would rather go to a site and email a company to get information than call on their toll free line. I don’t like calling phone customer service or really using the phone when I can use email. (Of course there are times when you need to use...

Find Out What your Customers Think

This is a continuation of my previous 2 posts about emailing my website host and the delay in their response. So you know that my website host finally responded to my email inquiry. What I want to note in this blog post is that 2 days later they emailed me a survey to...