Use our Two-Part Strategy for Customer Retention & Success
Part 2: Regular Communication & Listening
Grow Retention & Save Marketing Dollars
The best way to save marketing dollars and grow your business is to retain the customers you have, grow referrals from those happy customers and build loyalty. Here are a few helpful approaches we use.
KEY TO SUCCESS: Develop a communication strategy. Add value to your customer relationships ongoing way – think longer term.
How often should you be in touch? Which messages and channels (email, phone, mail, SMS) to use? We will help you stay top of mind.
Customer listening. What are customers already telling your staff? Sharing on social media? Via your surveys? Use this information to make the best decisions.
Tell customers you are listening. That’s a key part of all this. They want to know you care.
Your focus is on building long-term relationships. This keeps customers coming back. Help them feel valued and find value — and they will stay.
Grow Word of Mouth
How can you make customers lives easier? How do nurture opportunities for word of mouth? It can be done, without paying off customers. Our services include:
Develop plans to proactively garner word of mouth and grow viral marketing.
Find your best customers and provide the support they need to spread the word.