Save marketing dollars by improving your retention rate.
- Are you regularly listening to customers throughout their relationship with you? At the right moments? How does what you learn, drive your business decisions?
- How are you communicating that you are taking action based on what you learn? Customers want to know you care.
- Use a clear customer communication strategy. Define the right cadence of communication and craft relevant, useful messages to add value to your relationship.
- What more could you do to help them with their challenges? Can you anticipate (and warn them) about issues and support them along the way?
- Consider how your customers define value? Are you delivering on that?
- Plus, check out part one of this two-part strategy.
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WOW your Customers
You make a customer impression at every interaction point. Be sure you intentionally design your experience.