Improve Customer Retention
Part Two: Regular Communication & Listening Saves Marketing Spend
Use our Two-Part Strategy for Customer Retention & Success (see Part One).
Save marketing dollars by improving your retention rate.
You won’t need to acquire as many new customers when you keep more existing customers!
- Are you regular listening to customers throughout their relationship with you? How does what you learn, drive your business decisions?
- How are you communicating that you are listening and taking action? Customers want to know you care.
- Use a communication strategy with the right cadence of communication and messages to add value to your customer relationships.
- What more could you do to help them with their challenges?
- Consider how your customers define value? Are you delivering on that?
- Plus, check out part one of this two-part strategy.
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