The best results occur when the pieces and parts of your business are working together effectively. We can evaluate your current strategies and policies and recommend how to perform at an even higher level. Plus, don’t miss the new way to test your best ideas in 5 days!
Recommendations for Success
Get the pieces and parts of your business working together effectively to support experiences that bring customers back. We’ll evaluate your current operations and make recommendations to help you reach your business goals faster. Our services include:
Evaluate customer strategies, marketing plans and the state of customer relationships and engagement.
Establish or review the key metrics that measure customer value, loyalty and retention.
Recommend strategies that will increase customer loyalty and customer value that impacts your bottom line.
Test Your Ideas in 5 Days
Use Google’s approach, Sprint, to test ideas and get immediate feedback.
Sprint, is a unique 5-day process for solving tough problems (product evolution, development and more).
I can help you use the Sprint methodology and test out ideas (without the expense of building something) in just one week.
Faster than building an MVP (minimal viable product).
Shortcut the endless debate cycle.
Compress months into a week.
Get clear customer feedback data from a realistic prototype.
“Fast-forward into the future to see your finished product and customer reactions, before making any expensive commitments.”
“Developed at GV [Google Ventures], it’s a “greatest hits” of business strategy, innovation, behavior science, design thinking, and more—packaged into a battle-tested process that any team can use.”
Who uses this approach?
Big companies (Slack and Optum Health), small ones (Blue Bottle Coffee), non-profits (UN’s World Food Programme) and others have used this dynamic approach.
Operations & Employees the Underpinning to Success
To make any customer effort productive you need employees that are able to shine. Your policies, incentives, and procedures all need to work together to allow employees to delight customers. Our services include:
Provide employee engagement strategies and training — employee retention, communication, rewards, incentives and more.
Evaluate your culture and policies and processes to find out what gets in the way of supporting customer engagement and loyalty.
Coach managers on best practices for employee retention.
Improve internal communication, streamline policies to allow for the best results for customers and employees.
Provide educational workshops for leaders and employees on best practices for customer retention.
WOW your Customers
You are making an impression on your customers with how long it takes to answer an email or return a phone message. Find out how to make sure they walk away WOWed.
Ready to Talk?
Get a hands-on coach who can guide you to tweak the right elements of the customer experience. Plus, find out how to focus on the areas of most importance to your customers today.