About

Customers That Click was founded by Customer Experience, Digital Experience and Customer Retention Professional, Kim Proctor, on the principle that customers do business with companies that consistently provide positive experiences.

Customer experiences occur at touch points—every point between a customer and a company. This occurs via customer service, websites, social media, bills, emails and beyond. So why not optimize the experience and see positive business results?
  • What are the most critical interaction points in the eyes of your customers?
  • How can you improve word of mouth, repurchase, and loyalty?
  • How can you optimize your efforts to get better results?
  • Let’s talk!
Kim Proctor
Owner / Lead Consultant

Kim has a passion for improving the experience you deliver to customers – online and offline. Those improved experiences, bring solid business results.

                        

Improve Customer Retention And Engagement And See Yield Positive Business Results

Customers That Click brings you proven customer-centric strategies you can use right away.
A few things Kim Proctor, can do for your business:
Improve customer engagement and see your business grow.
Foster deeper and more loyal customer relationships.
Improve digital experiences (website, mobile, online products).
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Fuel positive customer word of mouth and referrals.
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Connect with customers in new ways to future proof your business.

Contact Kim Today!

Kim’s passion is growing engagement by developing positive customer interactions. Her expertise and energy will enhance your business and benefit your bottom line.