Jack Mitchell’s latest book, “Hug your people,” is great. It’s an easy-to-read book full of practical tips and examples from Jack’s experience and observations of years of running a family retail business. I’m a fan of books focused on management because good management is a foundation of positive experiences, happy customers and a growing business. I also like lists. Lists
One out of four people would fire their boss. Wow. According to a new Gallup workplace study, it’s true. Of course it won’t be news to you that there are both engaged and disengaged employees in the workplace. Or that the resulting effect of these employees can be positive or negative for the companies they work for. In fact, this isn’t
When a business is oriented to the customer many great things can happen including business growth and an increase in business value. In efforts to focus on the customer remember to include plans to support, train and reward employees. Your business and marketing plan need to include employee retention and how they will be tracked and rewarded based on decisions that grow customer loyalty and
Got twitter?
Become a customer centric superstar!
Get the RSS feed
