Posts Tagged ‘employee retention’

1) Their absolute focus on finding the right people for the job. 2) Keeping the right people and letting the rest go. 3) Reinforcing/talking up the culture and living the culture. 4) Have you heard about the Zappos culture book (which is part

I’m reviewing two of my favorite employee management and engagement basics for two reasons: one, I keep hearing stories of bad managers everywhere I go, and two, because there is a clear link between employee engagement and happy customers. (Yes, I’m a broken record.) I have proven that these ideas work--and they all come from the book “First, Break All the

Today I came across research about employee engagement in America. I’d seen this research before – it’s from January 2006 but you can be sure it is still valid and applicable. I bring this up because your employees are what deliver an amazing customer experience or a lousy one. You should read the link above to find out more about the 3 types of

I just finished reading "The Likeability Factor" by Tim Sanders. I like his other book, "Love is the Killer App" better but this one had some good ideas that can be applied to customer and employee relationships. Here are few ideas I wanted to share with you. " If you stop to think about the greatest work you've ever done, you'll probably realize you didn't