Posts Tagged ‘employee engagement’

1) Their absolute focus on finding the right people for the job. 2) Keeping the right people and letting the rest go. 3) Reinforcing/talking up the culture and living the culture. 4) Have you heard about the Zappos culture book (which is part

I’m reviewing two of my favorite employee management and engagement basics for two reasons: one, I keep hearing stories of bad managers everywhere I go, and two, because there is a clear link between employee engagement and happy customers. (Yes, I’m a broken record.) I have proven that these ideas work--and they all come from the book “First, Break All the

Jack Mitchell’s latest book, “Hug your people,” is great. It’s an easy-to-read book full of practical tips and examples from Jack’s experience and observations of years of running a family retail business. I’m a fan of books focused on management because good management is a foundation of positive experiences, happy customers and a growing business. I also like lists. Lists

One out of four people would fire their boss. Wow. According to a new Gallup workplace study, it’s true. Of course it won’t be news to you that there are both engaged and disengaged employees in the workplace. Or that the resulting effect of these employees can be positive or negative for the companies they work for. In fact, this isn’t

Today I came across research about employee engagement in America. I’d seen this research before – it’s from January 2006 but you can be sure it is still valid and applicable. I bring this up because your employees are what deliver an amazing customer experience or a lousy one. You should read the link above to find out more about the 3 types of

When a business is oriented to the customer many great things can happen including business growth and an increase in business value. In efforts to focus on the customer remember to include plans to support, train and reward employees. Your business and marketing plan need to include employee retention and how they will be tracked and rewarded based on decisions that grow customer loyalty and

I just finished reading "The Likeability Factor" by Tim Sanders. I like his other book, "Love is the Killer App" better but this one had some good ideas that can be applied to customer and employee relationships. Here are few ideas I wanted to share with you. " If you stop to think about the greatest work you've ever done, you'll probably realize you didn't