Posts Tagged ‘email customer service’

If you are regular reader of this blog you know how rare it is to get great customer service via email (much to my disappointment). This is an opportunity, like any customer contact, to thrill customers with your business. Here is another sad example of email customer service and the issue that you need to avoid here. Thank you

I want to recognize some good email customer service I have received - with Liberty Mutual - my insurance company. There are some things that I'm not happy about with them but I have to give them credit for doing a good job - and a better job than most - at customer service via email. I have had occasion a

It may seem that I often write about the poor email customer service. So today I'm going to write about email and phone service done wrong and how it could have been done right. I changed my website host this week - it was a big headache. I worked on creating and designing my new website - that was thrilling. Then I

I am so webby that I would rather go to a site and email a company to get information than call on their toll free line. I don't like calling phone customer service or really using the phone when I can use email. (Of course there are times when you need to use the phone - and that is ok even for me.) And given my

This is a continuation of my previous 2 posts about emailing my website host and the delay in their response. So you know that my website host finally responded to my email inquiry. What I want to note in this blog post is that 2 days later they emailed me a survey to get my feedback on the customer service experience. Here is the message

Today I got a reply from my website host 1and1.com. Yeah I got a reply, sure not what I wanted to hear as it required me to take some crazy steps and pay extra to get access to the free software they were offering me. Oh well, at least they replied. I actually wrote a quick reply to them and got the same templated email about

What is service? According to Merriam Webster it means "the occupation or function of serving." Is that what you offer your customers? Do you serve them when they write, call or email you? Do you respond within a few hours or at least the same day? That is what customers and partners expect - there is research to prove it. I've written before about the critical

After my recent postings about the importance of Websites I have mention a very important part of a Website - customer contact/feedback vehicle. It is a very good thing to be accessible to your customers so many sites offer the option to email them. I'm happy to see that option but truly it should not be offered unless you will reply to all of the inbound