Posts Tagged ‘business culture’

This is a great excerpt from the book from Tony Hsieh, "Delivering Happiness." Take note of these 10 ideas you can embed into your business. Top 10 Ways to Instill Customer Service into Your Company 1. Make customer

Here’s a great new book on how to create a business that drives customer loyalty: “I Love You More Than my Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Time and Bad” by Jeanne Bliss. In fact, I love the book more than my cat. Ok, not really – nothing can top that kind of love (for

1) Their absolute focus on finding the right people for the job. 2) Keeping the right people and letting the rest go. 3) Reinforcing/talking up the culture and living the culture. 4) Have you heard about the Zappos culture book (which is part

Good customer service…as a customer, you feel it when it’s good or when it’s bad. Within a business, employees can often feel good or bad customer service. But among management, that’s a different story. In your organization, who touches the customer? Who talks to your customers? Customer service? Billing? Contracts and procurement? Marketing? Sales? Whatever department, these employees are most able