Posts Tagged ‘bad service’

You may have read my past blogs about my bad customer experiences with AT&T. I have blogged, twittered and called them too many times. They have sent 2 technicians to my home and still problems persist (our supposed high-speed internet service cuts out multiple times per day) and they continue to send weekly spam about their U-verse product. And now I’m done with AT&T. If I

What is service? According to Merriam Webster it means "the occupation or function of serving." Is that what you offer your customers? Do you serve them when they write, call or email you? Do you respond within a few hours or at least the same day? That is what customers and partners expect - there is research to prove it. I've written before about the critical

I've a big fan of e-commerce - it is such an amazing convenience and time saver that I buy things online whenever I can instead of visiting a local store. (This includes clothes, shoes, gifts, gift certificates, electronics, books, music and more.) No doubt many online shoppers have found that name/reputation and return policies are king in the online commerce world. And while I've been burned