About Us

Who we are

Learn more about our company and our passion.

Customers That Click was founded by Customer Experience and Retention Professional, Kim Proctor,
on the principle that customers do business with companies that consistently provide positive experiences.

Customer experiences occur at touchpoints—every interaction point between a customer and an organization. Touchpoints occur through customer service interactions, on websites, in social media, in your store or office, through advertising, bills, emails and beyond. There are often opportunities to optimize the experience and resulting revenue resulting from these interactions.

  • Do you know the most critical interactions that can break or make your business, in the eyes of your customers?
  • What are the top 3 things you should improve to make an impact on your bottom line?
  • Do you want to improve customer word of mouth, repurchase and loyalty?
  • Do you need help optimizing your marketing and communication efforts to get better results?
  • Let's talk!

Meet Kim

Kim Proctor
Owner / Lead Consultant

Kim has a passion for improving the experience you deliver customers – online and offline. And those improved experience, bring solid business results.

Customers That Click will help your business improve customer retention, engagement and positive business results.

Customers That Click brings you two decades of customer-centric experience with strategies that help you improve
customer engagement and drive business results.

A few things Kim Proctor, Founder, can do for your business:

Improve marketing effectiveness

Foster deeper and more loyal customer relationships

Make your websites more effective by exploring the customer viewpoint (content, usability and marketing)

Fuel customer word of mouth / viral marketing

Improve company visibility through social media

Leverage technology to save you time, money and help you deepen customer relationships

Kim’s passion is focused on growing engagement by developing positive customer interactions and valuable communications. Her expertise and energy will enhance your business and benefit your bottom line.

Click below to view Kim’s profile on:


Founder member of the Customer Experience Professional Association:


You want customers that click and stick with your organization.